Motability

What is Motability?

The Motability scheme was set up by the Government in 1978 and has so far  supplied over 2 million cars and powered wheelchairs to disabled customers. 

The scheme is now directed and overseen by Motability, a national charity. They work closely with Motability Operations, who deal with the finance, administration and maintenance of Motability cars.

Contact the Motability specialist at your local dealership to find out more or download our Motability guide

Am I eligible?

To be eligible to join the Motability  scheme, you must receive one of the following, with 12 months award remaining:

• Higher Rate Mobility Component of Disability Living Allowance
• Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
• War Pensioners’ Mobility Supplement (WPMS)
• Armed Forces Independence Payment (AFIP)

There is no upper age limit. As long as you receive one of these allowance payments, you are eligible for Motability at TrustFord.

If you want to check the details of your allowance, contact the Department for Work and Pensions, or ask us to help.

Other drivers

Up to two named drivers are included when you lease a Motability car. So you can still lease a car even if you don't drive yourself – you simply nominate two drivers who can drive on your behalf.

These can be your friends, family or carers. You can even add a third driver at an additional cost.

Nominated drivers should normally live within five miles of your address. You’ll also need to confirm that all proposed drivers agree to the terms and conditions for using a Motability car.

Please bear in mind that proposed drivers with certain convictions, disqualifications or endorsements within the last five years will not be allowed. Contact your local TrustFord Motability specialist by completing the form below to go through the details.

Personal Independence Payment

As part of its welfare reform programme, the Government has started to replace Disability Living Allowance with a new benefit called Personal Independence Payment (PIP) for disabled people aged 16-64.

Update: Read more about the PIP transitional support package, and how it may affect you.  

Find out more about how PIP works, if you're eligible and how to apply for PIP here.

How Motability works

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Visiting TrustFord Motability

We have 43 sales dealerships across the UK - each of them has a team of Motability Specialists who are trained to help you, whatever your needs.

Our specially-trained team are on hand to help with any Motability queries - from the questions you may have on your first visit to a simple chat when you pop in for your renewal.

What's more, all our TrustFord dealerships have accessibility for Motability customers.

Find out more about Motability at TrustFord by watching this video, filmed at our very own TrustFord dealership.

• Wheelchair access into our premises is possible with assistance.
• We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
• We provide customer toilets.
• We have fully accessible toilets installed at our premises.
• We provide customer car parking.
• We provide accessible car parking spaces for disabled customers.
• Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
• Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard
• Low Reception/Information counters available for wheelchair users.
• Our premises are accessible to parents with a pushchair or pram.

Top 10 FAQs at TrustFord

Our Motability Specialist at Epsom, James Rowe, talks us through the Top 10 FAQs about Motability at TrustFord.

1. Do you have specialist people who can help?

We have a dedicated team of Motability Specialist to help with your motability needs. You'll find a Motability Specialist at your local dealership.

2. How will I take a test drive?

Our Motability Specialists can arrange test drives depending on your needs. If you get in touch with us and talk us through your requirements, we'll set up everything you need.

3. How do I get a TrustFord car on the Motability scheme?

We will organise all the application and paperwork needed to get a Motability car. You can find out more about eligibility on our Motability hub page.

4. What if I need a car to be adapted?

Our Motability Specialists will organise for any adaptations to be fitted to suit your needs. We'll talk you through all the car's features and help you feel comfortable before driving your car away.

5. What happens at an appointment with a Motability Specialist?

Our Motability Specailists have taken disability awareness training, so they're trained to help you whatever your needs. They'll talk you through the scheme and how it works, with no pressure to buy. You can also rely on us to offer you tea or coffee at any of our dealerships!

6. Do your dealerships have easy access?

All our sites all have disabled parking and wheelchair access, so your visit can be as comfortable as possible.

7. What if I don't know anything about cars?

Our teams are knowledgable about our products. We can guide you through the different models available, depending on your needs or disabilities.

8. What if I can't get to a dealership?

We can arrange a home visits if you're unable to visit us. Simply contact the Motability Specialist at your nearest dealership and tell them about your needs.

9. What happens throughout the Motability scheme?

You'll get a Motability car for three years. During that time, we'll offer you ongoing assistance in terms of servicing, as well as collection and delivery services. We'll also contact you towards the end of your contract when it's time to renew.

10. Is it good value at TrustFord?

Wholly owned by Ford Motor Company, we operate 65 dealerships across the UK. We have a market-leading range of Ford vehicles with low affordable advance payments. So you can trust us to find the right vehicle to suit your budget.

Find out more about our Motability scheme by contacting the Motability Specialist at your nearest dealership.