At TrustFord we drive the standard in customer care: "The staff were very helpful and explained every detail I needed to know. Very professional." - Miss B, "Service was excellent. Salesman was excellent. Everyone was very friendly. Really happy with the deal I got. Over the moon". - Mr H, "As usual a fantastic experience buying my car at TrustFord. The team are first class people to deal with and the car is fantastic." - Mrs H
The Exciting Ford New Car Model Range
The Ford New Van Model Range
If you think there’s something more we can do, please let us know. This gives us the opportunity to work with you to get things right. We are always happy to receive feedback to help us improve our service.
Our purpose is to drive the standard in customer care and to be honest, positive, caring and enjoy what we do. If someone has done this for you today. We’ve created the PPA Awards to recognise outstanding colleagues. You can nominate members of the TrustFord Family for an award by simply filling out the form below and telling us about your experience.
How do I register my concern?
We are dedicated to investigating your concerns as quickly and efficiently as possible. Any complaint processed through these procedures will be dealt with in accordance with the requirements of the Data Protection Act 1998.
If you are dissatisfied with our final response or the update provided at eight weeks, for insurance and any regulated credit or hire agreement complaints you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is free, independent and impartial.
The Financial Ombudsman Service consumer helpline is available on 0800 0234 567 or 0300 1239 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at firstname.lastname@example.org or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Our purpose is to drive the standard in customer care and to be honest, positive, caring and enjoy what we do.Tell us…If someone has done this for you today. We’ve created the PPA Awards to recognise outstanding colleagues. You can nominate members of the TrustFord Family for an award by simply filling out the form below and telling us about your experience.We’ll make sure that everyone nominated will be congratulated and that a winner will be selected each month in every region to receive a prestigious PPA Award.
Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by Motor Codes, the government-backed, self-regulatory body for the motor industry. Ford Retail Ltd are willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.motorcodes.co.uk or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN.