At TrustFord we drive the standard in customer care: "The staff were very helpful and explained every detail I needed to know. Very professional." - Miss B, "Service was excellent. Salesman was excellent. Everyone was very friendly. Really happy with the deal I got. Over the moon". - Mr H, "As usual a fantastic experience buying my car at TrustFord. The team are first class people to deal with and the car is fantastic." - Mrs H
The Exciting Ford New Car Model Range
The Ford New Van Model Range
22 February 2022
TrustFord, the UK’s largest Ford dealer Group has announced the acquisition of a Ford dealership from Cambria Automobiles plc in Wimbledon. The Group has also taken over the Ford franchise for new car and commercial vehicle customers in the Croydon area.
The newly-acquired site was rebranded as TrustFord and became fully-operational under new ownership from Friday 14th May. TrustFord have refreshed their stock, and have plans underway to fully upgrade the site this year. A formal opening will take place once the refurbishment is complete and Covid restrictions are further lifted.
As well as offering customers TrustFord’s new, used, Motability car sales and servicing, the dealership has also introduced new and used commercial vehicle sales & servicing and access to the business’s fleet expertise.
Wimbledon’s customers can now also enjoy TrustFord NOW, allowing customers to drive away selected vehicles the very same day, or Choose It Now and Bring it To Me NOW, enabling customers to reserve, select and have a used vehicle delivered from anywhere in the Group to their home or nearest dealership.
Following TrustFord’s positive experience of offering remote selling across their network, the dealership’s team will also now offer Live Video Appointments, Click & Collect and Home Delivery options, providing a ‘no touch’ solution for anyone who wants a blended shopping experience or is unable to visit the site.
The site houses a 16-bay aftersales workshop, enabling trained technicians to provide service, repair and MOT on any make or model, as well as providing vehicle health checks, tyre replacement and SMART repair body condition checks. Smart Repairs NOW technicians will also be on hand on site or in their van to help repair scratches and scrapes.
Service NOW, which guarantees vehicles are serviced in 60 minutes or less is also on offer along with TrustFord’s Mobile Service NOW proposition to complement the service they already offer and allow the Group to provide 24/7 servicing and repair support.
Colleagues located in the businesses affected by the acquisition have been transferred over to TrustFord and will undergo extensive training to bring them up to speed with TrustFord’s processes, systems and company ethos; ensuring customers will continue to experience the same high levels of service for all their vehicle sales and servicing needs.
Our TrustFord NOW proposition offers hassle free browsing and purchasing. We can showcase our great range of vehicles using Live Video Appointments where you can speak to our great team. And once you find your perfect vehicle you can simply Click and Collect or we’ll deliver it to your door with our Home Delivery service!
Whilst we’ll make every effort to hit that 60 minute mark, our Service Now guarantee needs 2 colleagues working on your vehicle at the same time. In the current environment where we must do all we can to keep our customers and colleagues safe, only one colleague can safely work on your vehicle at any one time. Rest assured, we will always try our best and we will return to our 60 minute service guarantee as soon as we can!