Buying your vehicle safely

England

15/07/2021 - Following the government announcement around the relaxing of social distancing rules and mask wearing in England, we have updated our guidelines on what you should expect when visiting our dealerships. Given the on-going situation and in the spirit of care, TrustFord are going to remain vigilant…

• We ask that you continue to use the hand sanitising stations which will remain in place at every site
• Face Masks are discretionary but our colleagues are wearing them when in close proximity. Please do the same if you can.
• For an unaccompanied test drive you will be required to leave your passport and recent utility bill (which we will store safely for you in a bag) while you take the vehicle out.  Please liaise directly with your local site for more information about how we can help you.
• We will continue to carefully wipe down and sanitise your vehicle prior to handover – after it has been purchased or serviced
• We have kept Perspex screens in place at our service and sales desks

Northern Ireland

15.07.2021 – No updates have been made to the relaxation of social distancing and mask wearing for Northern Ireland. Therefore the below still applies to all Northern Irish sites… 

All customers are now able to visit our showrooms to browse and shop but will still be required to wear masks and maintain social distancing. Additionally we are able to offer Click and Collect as well as Off-Site Delivery. We're still operating Servicing and MOTs for cars and vans, but to keep everyone safe these are by appointment only. You can make your appointment via our online booking form or by calling 028 9694 9520 for Northern Ireland.

Our fleet of Mobile Service Vans continue to operate and our Fleet and PartsPlus operations remain open with appropriate measures in place to keep customers and colleagues safe.

Please see below the strict process we are following to ensure your vehicle is sanitised to the highest of standards....