Click and Collect Explained

If you are a customer in England or Northern Ireland who'd prefer not to make a visit, our great team is still here to help and can provide:

• Remote selling: This includes the use of video tools to show used cars and commercial vehicles in detail, arranging finance remotely and handling enquiries without the need to meet in person or visit the showroom.
• Click & Collect: We can safely facilitate part exchange and vehicle collection outside our dealerships without the need for you to enter our sales showroom.
• Home Delivery: We can offer safe home delivery and collection of your part exchange vehicle.
• Choose it Now: You can reserve a used car or van online for a payment of fully re-fundable £100 deposit allowing us to look after your selected vehicle until you feel comfortable to purchase and collect it or have it delivered.

Our Sales teams are ready to answer any questions (on 0800 158 5959) but here’s a how it works:

Here's how Click and Collect works...

- Order your selected vehicle on line from the comfort of your own home.

- We’ll email you all your paperwork to confirm electronically -

- You can pay online with a Bank Transfer or finance can be arranged by us that can also be signed or confirmed for electronically

- We will then ask you to send over a copy of your driving licence and relevant part exchange documents, including your current V5- And we will also need to see your insurance cover for your new vehicle

- Our sales colleagues will contact you prior to collection to establish any specific needs

- Once everything is sorted we will work with you to arrange the safe collection of your vehicle – if possible please come to the dealership on your own

- If you have a part exchange vehicle we will have already assessed your vehicle using video technology

- If you are bringing in your part exchange please clear out any personal belongings before coming to see us

- Leave your log book & relevant paperwork on the passenger seat

- Park up and we will greet you from a safe distance

- If possible, please use wipes to clean down your steering wheel, gear stick and door handle

- Your new vehicle will be waiting for you in one of our dedicated parking spaces – it will have been fully valeted with every nook and cranny thoroughly cleaned

- From a safe distance, we will hand over a clear bag for you to drop in your keys & in return we will hand over your brand new keys and documents in a sanitised anti-microbial wallet

- If you would like to know more about your vehicle’s features or how to connect Ford Pass to your vehicle we can talk to you from a safe distance or via a video call

- So wherever you shop with TrustFord, you can drive away with confidence