Latest Update on TrustFord's Covid-19 Actions

 

If you would like to talk to someone about your finance agreement, please visit our Finance Help page where you can find all the information you will need.

If you have questions about Service or MOT's, please visit our FAQ page where you can find all the information you will need.

Please see below statements from our Chairman regarding TrustFord's action relating to Covid-19.

 

Update: 24-Mar-20

Coronavirus - Covid-19: A message from Stuart Foulds, Chairman & CEO 24th.

We must play our own part in protecting the most vulnerable in our society and make sure that the NHS and front line services are able to function in the days and weeks ahead.
In light of the Government’s announcement last night we will be temporarily closing the majority of our business today, 24th March, until further notice.
To keep the country’s NHS, and those key workers listed under the Government’s official list, on the road we will maintain skeleton aftersales and in support of these functions, our Parts Plus business will also continue to operate. 
If you are a key worker whose vehicle is currently in our workshop or have a specific question please contact 0208 536 6120 and we will do everything we can to return your vehicle compliantly and safely.
On behalf of the board & leadership team I would like to thank everyone in the TrustFord family for their hard work, loyalty and incredible efforts over recent weeks to help us get through what has been an unprecedented time in our lives. 
We all look forward to happier times – if you wish to stay in touch, we will continue to use our social media pages to stay connected with everyone in the TrustFord community.  
Thank you for your support and understanding.
Stuart Foulds
Chairman and CEO
TrustFord

 

Update: 16-Mar-20

Coronavirus - Covid-19: A message from Stuart Foulds, Chairman & CEO.

TrustFord is taking the spread of Coronavirus extremely seriously.  Our business is open as usual but, as you’d expect, our number one priority remains the well being and safety of our customers and colleagues.

We are following Government advice and all teams are adhering to stringent daily actions including frequent handwashing, careful vehicle preparation and increased cleaning of our offices, showrooms and workshops. 

Strict guidelines for fourteen day self-isolation have been in place for some time for staff returning from high risk countries and for those who may have been in close contact with an affected individual.  Anyone with a high temperature or with flu-like symptoms is asked to remain at home and self-isolate for fourteen days.
If you are coming in to purchase a vehicle or to have it serviced please don’t be surprised to see hand sanitisers in the showroom or if you see colleagues wearing disposable gloves.  If you have come in for a test drive or to pick up your new vehicle you’ll notice changes to our normal processes – these have been adapted in respect of everyone’s personal space.
Please note that in addition to our usual rigorous cleaning process, your key controls - including steering wheel, indicator & wiper stalks, gear lever & door handles – will all be wiped prior to handover. 
We will continue to monitor the situation and respond to the official daily advice.  In the meantime, please continue to trust us to drive the standard in customer care in everything we do for you.
Thank you for your continued support – and please stay safe.
Stuart Foulds
Chairman & CEO
TrustFord


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